Privacy policy

At Connection Lab: The Center for Human Engagement (“Connection Lab,” “we,” “our,” or “us”), your privacy and the protection of your personal information are core commitments.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website, workshop registration and payment systems, programs and workshops, and our Checkin/Lab Pass app, which is provided as part of workshop participation (collectively, the “Services”).

We are committed to safeguarding participant identities and personal data to the fullest extent possible and to using information only in ways that support meaningful, ethical human engagement.

1. Scope of This Policy

This policy applies to information collected through:

• Our public-facing website
• Workshop and program registration
• Payment processing related to workshops and programs
• The Checkin/Lab Pass app, provided to participants as part of their registration
• Communications related to your participation in our Services

By using any of these Services, you consent to the practices described in this policy.

2. Information We Collect

We collect only the information necessary to deliver and improve our Services.

Information you provide directly

• Name, email address, phone number
• Registration details for workshops or programs
• Information you submit through the Checkin/Lab Pass app (such as check-ins, reflections, or responses)
• Communications you send to us

Information collected through use of the Services

• App and website usage data (such as feature interaction, timestamps, and session activity)
• Communication preferences and notification settings

We do not collect more data than is reasonably required for program participation, service delivery, and improvement.

3. How We Use Information

We use personal information for the following purposes:

• To administer workshops, programs, and cohorts
• To provide access to and operate the Checkin/Lab Pass app
• To support cohort communication and facilitation
• To send important service-related notifications (e.g., workshop reminders, app updates)
• To process payments and manage registrations
• To maintain service quality, security, and performance
• To improve user experience and program design

We do not sell or trade personal information.

4. Workshop Registration & Payments

When you register for a workshop or program:

• Registration and payment information is processed through secure third-party payment providers
• Connection Lab does not store full credit card details
• Payment providers process information according to their own privacy and security policies

Your registration information is used solely to administer your participation and provide access to associated Services, including the Checkin app.

5. The Checkin/Lab Pass App & Participant Data

The Checkin app is provided as part of workshop participation and is designed to support learning, reflection, and engagement.

• Information entered into the app is used to support your personal practice and, where applicable, cohort-based learning
• Visibility of app content may vary depending on the program (e.g., individual-only, facilitator-visible, or aggregated cohort insights)
• Any organizational or facilitator access is limited to what is necessary for program delivery and learning support

Specific visibility expectations may also be communicated within the app or program materials.

6. Communications & Notifications (A2P Compliance)

Connection Lab may send you email, SMS, or MMS messages related to your participation, including:

• Workshop reminders
• App notifications
• Cohort or program updates

Message frequency may vary depending on your activity and settings. Message and data rates may apply.

You may adjust your communication preferences or opt out at any time by:

• Updating your settings in the app
• Replying “STOP” to any SMS message
• Contacting info@connectionlaboratory.com

Mobile carriers are not liable for delayed or undelivered messages.

7. Sharing of Information

We share personal information only with trusted third-party service providers who support our Services (such as hosting, analytics, communications, and payment processing).

These providers:

• Are contractually obligated to protect your information
• May access information only as needed to perform their services

We do not sell or trade personal information.

8. Data Security

We use reasonable technical and organizational safeguards to protect personal information, including:

• Careful vetting of vendors
• Secure hosting and access controls
• Best practices to reduce the risk of unauthorized access, loss, or misuse

No system can be completely secure, but we take appropriate steps to minimize risk.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Request data portability
• Limit or object to certain processing activities
• Withdraw consent, subject to legal or contractual obligations

To exercise these rights, contact info@connectionlaboratory.com. We will respond within 30 days.

10. Canadian Users (PIPEDA)

For users in Canada, Connection Lab complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).

We:

• Collect, use, and disclose personal information only for identified and reasonable purposes
• Provide access to personal information upon request
• Allow withdrawal of consent, subject to legal limits

To exercise PIPEDA rights, contact info@connectionlaboratory.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification.

The most current version will always be available on our website.

12. Contact Us

Connection Lab: The Center for Human Engagement
Email: info@connectionlaboratory.com
Phone: +1 646-780-9946

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